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• Handling Inbound team of executives related to prepaid product.
• Explaining the targets to the executives and ensure they achieve their targets.
• Ensuring Login Hours, AHT, Quality, Accuracy, Client Test, Weekly Test Scores and Tagging etc targets are met above Expectations.
• Giving daily updates and conducting briefing sessions Post shift on a daily basis regarding agent performance in terms of quality & productivity with constructive feedback.
• Auditing team members calls and giving suggestions to improve there quality and call handling skills.
• Arrange refresher training for the non-performers and based on their month wise performance they are put into PIP (Performance improvement Program).
• Motivating the executives by rewarding them based on their quality scores & productivity,.
• Handling Escalations & sending mails to the client in case of unresolved issues.
• Giving training for the new trainees regarding product & process and discussing floor scenarios.
• Keeping a track of the Activities to improve the process & Customer / Client delight.
Process Idea Prepaid (Inbound domestic Process)
Experience required -minimum one year of team handling experience.
Shift Timings flexible for shifts
Job Loctaion Hyderabad / Vijayawada
Contact Pranali (040 66166137)
Walkin Interviews @ Aegis Ld, Varun Towers 2, V Floor, Opp Hyderabad Public School, Begumpet.
Salary
INR 1,75,000 - 2,50,000 P.A
Industry
BPO, Call Centre, ITeS
Functional Area
ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category
Voice
Role
Team Leader -(NonTechnical)
Keyskills
Team productivity reports, Team Attendance, Absenteeism, Team MIS Reports, Client Requirement Reports
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